The following suggestions will solve about 99.9% of
all problems that you might have with the corpora. First, though, if you are
unable to log in, or you get getting strange
error messages when you do a query,
things nearly always fix themselves if you just
completely close the browser and start over.
For example, I have received 20-25 emails in the last month from people
who say they can't log in to the corpora. I try logging in with their username
and password and then do a sample query, and in every case it
works fine. Then they respond and tell me that they are now able to log in as
well -- but nothing at all has changed, except that they restarted their
Please don't send emails about problems (especially
logging in) until you've restarted your browser (and maybe
cleared your cache as well).
the many context-sensitive, online help files for the corpora. For most
elements of the search form, click on the relevant question mark at
the right of the search form. (1)
2. Look especially at the search syntax and part of speech help pages. Again, find these via the
? to the right of the WORD
field (1), or via the drop-down [More information] link
If you have
already looked at the help files and still have questions, or if you have noticed
obvious errors or bugs, then feel free to contact us:
. But to help
us troubleshoot the issue, you need to include the following:
link to one of the queries that isn't working (if that's an issue). (See
"History" after logging in if you don't know how to link to one of your
queries.) There is very little that I can do to help without this link.
2. A clear explanation of what's happening, e.g. "I'm at page
I click on ---, then I see ---," etc. 2
3. A screen shot (as an attachment in your email), so that I can see what you see
4. Operating system that you are using: Windows, Mac, iPad,
Android phone or tablet, etc.
5. Browser that you are using: Internet Explorer, Firefox, Safari, Chrome, etc.
6. Screen resolution (click here to see)
If you just send me a general email like "I can't log in" or "I can't access
the corpus", and you don't include the information above, then I
can't help you. As of late, my
remote viewing abilities aren't working quite as well as I'd like,
and it's getting increasingly hard for me to read your mind or see your
computer screen from thousands of miles away; hence the need for the
information above. :-) :-)
1 To find the page location, right click and then
"View Frame Source" in Chrome, "This frame: View Frame Info" in Firefox,
"Properties" in Internet Explorer; similar
options in other browsers. Note that all pages end in .asp, e.g.