The following suggestions will solve most of the problems that you might have with the corpora. First, though, if you are
unable to log in, or if you see messages about "expired sessions", or if you get strange
error messages when you do a query,
most problems go away if you just
close the browser and start over.
with Chrome, you may need to wait 2-3 minutes for the "session variables" to reset
themselves before you start the browser again, or you'll continue to see the
error message. Note also that you may need to clear your cache
as well. Finally, you can verify that it is a problem on your end (i.e. not a
problem with the corpora) by trying another browser (e.g. Firefox, if you normally use Chrome), and you
should see that the message doesn't appear.
Bottom line: please don't send emails about problems (especially
logging in or strange error messages) until you've restarted your browser.
If you have just purchased
premium access but it's not recognizing that, please log out and back in, as
described above. Click here for help
with an academic license. Or if you see a
message about "too many queries" even with a premium account or an academic
license, click here for help.
For question about how to use the corpora, use
the many context-sensitive, online help files for the corpora.
Just click on anything in the search form to see an explanation to
the right. If you are using a mobile device, the help file will
probably appear in the rightmost tab.
If you have
already looked at the help files and still have questions, or if you have noticed
obvious errors or bugs, then feel free to contact us:
. But to help
us troubleshoot the issue, you need to include the following:
link to one of the queries that isn't working (if that's an issue). (Click
on the "person" icon in the upper right-hand corner and then "History" after logging in if you don't know how to link to one of your
queries.) There is very little that I can do to help without this link.
2. A clear explanation of what's happening, e.g. "I'm at page
I click on ---, then I see ---," etc. 2
3. A screen shot (as an attachment in your email), so that I can see what you see
4. Operating system that you are using: Windows, Mac, iPad,
Android phone or tablet, etc.
5. Browser that you are using:
Chrome, Firefox, Internet Explorer, Safari, etc.
6. Screen resolution (click here to see)
If you just send us a general email like "I can't log in" or "I can't access
the corpus", and you don't include the information above, then we
can't help you. As of late, our
remote viewing abilities aren't working quite as well as we'd like,
and it's getting increasingly hard for us to read your mind or see your
computer screen from thousands of miles away; hence the need for the
information above. :-) :-)
1 To find the page location, right click and then
"View Frame Source" in Chrome, "This frame: View Frame Info" in Firefox,
"Properties" in Internet Explorer; similar
options in other browsers. Note that all pages end in .asp, e.g.