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The following suggestions will solve about 99.9% of all problems that you might have with the corpora. First, though, if the corpus keeps asking you to log in, it's because you have multiple windows/tabs open in your browser (especially if you're logged on in one tab but not the other). Close the browser completely, start it again, and then have just one tab open for the corpora, and it will work fine.

1. Use the many context-sensitive, online help files for the corpora. For most elements of the search form, click on the relevant question mark at the right of the search form. (1)
2. Look especially at the search syntax and part of speech help pages. Again, find these via the ? to the right of the WORD field (1), or via the drop-down [More information] link (2).
3. If you're getting strange error messages when you do a query, things nearly always fix themselves if you just completely close the browser and start over.


If you have already looked at the help files and still have questions, or if you have noticed obvious errors or bugs, then feel free to contact us: . But to help us troubleshoot the issue, you need to include the following:  

1. A link to one of the queries that isn't working (if that's an issue). (See "History" after logging in if you don't know how to link to one of your queries.) There is very little that I can do to help without this link.
2. A clear explanation of what's happening, e.g. "I'm at page ---, then I click on ---, then I see ---," etc. 2
3. A screen shot (as an attachment in your email), so that I can see what you see (Help: Windows, Mac)
4. Operating system that you are using: Windows, Mac, iPad, iPhone, Android phone or tablet, etc.
5. Browser that you are using: Internet Explorer, Firefox, Safari, Chrome, etc.
6. Screen resolution (click here to see)

If you just send me a general email like "I can't log in" or "I can't access the corpus", and you don't include the information above, then I can't help you. As of late, my ESP and remote viewing abilities aren't working quite as well as I'd like, and it's getting increasingly hard for me to read your mind or see your computer screen from thousands of miles away; hence the need for the information above. :-) :-)

1 To find the page location, right click and then "Properties" in Internet Explorer or "This frame: View Frame Info" in Firefox; similar options in other browsers. Note that all pages end in .asp, e.g.