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The following suggestions will solve most of the problems that you might have with the corpora. First, though, if you are unable to log in, or if you see messages about "expired sessions", or if you get strange error messages when you do a query, most problems go away if you just close the browser and start over. 

Note that with Chrome, you may need to wait 2-3 minutes for the "session variables" to reset themselves before you start the browser again, or you'll continue to see the error message. Note also that you may need to clear your cache as well. Finally, you can verify that it is a problem on your end (i.e. not a problem with the corpora) by trying another browser (e.g. Firefox, if you normally use Chrome), and you should see that the message doesn't appear.

Bottom line: please don't send emails about problems (especially logging in or strange error messages) until you've restarted your browser.

If you have just purchased premium access but it's not recognizing that, please log out and back in, as described above. Click here for help with an academic license. Or if you see a message about "too many queries" even with a premium account or an academic license, click here for help.

For question about how to use the corpora, use the many context-sensitive, online help files for the corpora. Just click on anything in the search form to see an explanation to the right. If you are using a mobile device, the help file will probably appear in the rightmost tab.

If you have already looked at the help files and still have questions, or if you have noticed obvious errors or bugs, then feel free to contact us: . But to help us troubleshoot the issue, you need to include the following:  

1. A link to one of the queries that isn't working (if that's an issue). (Click on the "person" icon in the upper right-hand corner and then "History" after logging in if you don't know how to link to one of your queries.) There is very little that I can do to help without this link.
2. A clear explanation of what's happening, e.g. "I'm at page ---, then I click on ---, then I see ---," etc. 2
3. A screen shot (as an attachment in your email), so that I can see what you see (Help: Windows, Mac)
4. Operating system that you are using: Windows, Mac, iPad, iPhone, Android phone or tablet, etc.
5. Browser that you are using: Chrome, Firefox, Internet Explorer, Safari, etc.
6. Screen resolution (click here to see)

If you just send us a general email like "I can't log in" or "I can't access the corpus", and you don't include the information above, then we can't help you. As of late, our ESP and remote viewing abilities aren't working quite as well as we'd like, and it's getting increasingly hard for us to read your mind or see your computer screen from thousands of miles away; hence the need for the information above. :-) :-)

1 To find the page location, right click and then "View Frame Source" in Chrome, "This frame: View Frame Info" in Firefox, "Properties" in Internet Explorer; similar options in other browsers. Note that all pages end in .asp, e.g.