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If you have a premium account or are using an
academic license, you
should rarely if ever see a message that says that you've done too
many queries in the last 24 hours.
If you do see a message like
that, immediately do a search for the phrase
verify account
(just as you would search for any other word or phrase, via the
regular corpus search form). You will then see something like the
following:
| Current time |
4/10/2017 9:10:00 AM |
| Your name |
John Doe |
| Email address |
john_doe@gmail.com |
| Premium account |
active |
| Academic account |
526 |
| Indiv: # queries |
27 |
| Indiv: limit |
200 |
| IP address |
123.45.678.90 |
| IP_1 address |
123.45.678 |
| IP: # queries |
54 |
Get a screenshot of
what you see, including the "person" icon in the upper right-hand
corner of the screen, e.g.
 . (Help on screenshots: Windows,
Mac).
Then send that
screenshot to us (admin english-corpora.org) as an email attachment and we'll try to
help.
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